TERMS AND CONDITIONS

Definition of our terminology as used within this document:

1. A ‘Project’ is any website design undertaken or service provided by LC Media for the client on their request and as described in our invoice to the Client.
2. A ‘Service’ is digital marketing or any other ongoing recurring work we undertake.
3. ‘Rank’ is the position of the client’s website on the search engines.
4. ‘SEO’ (search engine optimisation) is the process of working to attempt to increase the rank of a client’s website on the search engines.
5. A ‘back link’ is a URL link purchased and owned by LC Media from a third-party website.
6. ‘PPC’ (pay per click) is a method of advertising on the search engines whereby the client pays for each click of their advert from the user.
7. An ‘invoice’ is an email we will send you detailing any project, service or work we undertake. This will include details of the work as well as payment terms.
8. ‘You’ or ‘Client,’ is a person, persons, business or organisation using any of the services provided by LC Media.
9. ‘We’ or ‘us’, means LC Media.
10. ‘Domain’ is the website address as specified by the client.
11. ‘Content’ is both text and images that the client requires on the website.
12. ‘Text Content’ is the text wording on the client’s website.
13. ‘Site’ or ‘Website’ is the website as seen on the internet and owned by the client.
14. ‘Search Engine’ will include but is not limited to Google, Yahoo and MSN searches.

LC Media offers a range of services, as described on the LC Media website. Your invoice will state the name of the service you are purchasing, and it is these terms that bind the contract between yourself and LC Media

General

1. The contract between LC Media. and the client will be subject to these conditions, and excludes all other terms and conditions. Any variations to these conditions must be agreed in writing by both LC Media and the client.
2. Work carried out by LC Media shall be as set out in the LC Media invoice.
3. LC Media reserves the right to terminate a contract in any event of threatening behaviour or abuse towards LC Media and its staff.

Legalities, Copyright and Intellectual Property

1. LC Media shall expect the client to carry out sufficient research before proceeding with a website or digital marketing campaign. This will include checking that the website/idea/business will operate legally. It is important that the website is not in any way illegal. Please ensure that any images or content you supply or use on your website, is legally available for you to use. We cannot be held responsible for the illegal use of images, content or format of material supplied by the client. LC Media reserves the right to remove any website from its servers if it has reason to believe that it is in breach of this term.
2. The client will own the website design and development in full. If third party software is used, it may be covered by its own individual licence that shall be purchased by LC Media on behalf of the client. Updates or manipulation of this software as required by the client post launch of the website may incur additional licensing or coding charges to the client.
3. LC Media makes no claims that the project may be lawfully viewed or downloaded outside England and Wales. Access to this text content may not be legal by certain persons or in certain countries. If this text content is accessed from outside of the United Kingdom, it is done at the risk of the visitor, and they are responsible for compliance with the relevant laws of the country from which they access the site.
4. LC Media shall not be held responsible for anything adversely affecting the client’s business operation, sales, or profitability that might be claimed is a result of a service offered by LC Media.

Communication

1. It is the client’s responsibility to inform us by email of any change in email address, so we always have valid contact details. We shall not be held liable for issues relating to communication if we are not supplied with a valid email address. 

Paying for your project

1. Payment terms for your project or service shall be set out in your invoice.
2. LC Media owns the entirety of any project including images and text until final payment has been received in full. On receipt of final payment, full ownership of the project shall be passed to the client.
3. There will be no minimum term for our service unless agreed otherwise by LC Media and the client.
4. Where a minimum term has been agreed for the service or project, and the service is cancelled early by the client for any reason, the client is liable for full payment of the minimum term remaining on cancellation.
5. LC Media requires a minimum of 1 month notice of a client’s intention to cancel a service or project. On cancellation, the service will continue for a further 30 day period with full payment becoming due at the end of the period. Failure to provide a month’s notice will result in the next month’s invoice becoming due.

Services

Bespoke Website Service Website Design and Development

1. Design and layout changes to the internal pages of the website are subject to restrictions associated with any third-party open-source systems we use. These include WordPress.
2. Development of the client’s project will meet the requirements as set out in the specification provided in the initial invoice supplied to the client. It is important that the client is aware of the specification that has been agreed to as additional functional requirements that are requested may be liable to additional charges.
3. If client requests on a development project are in excess of the specification agreed LC Media will inform the client and offer a cost to meet the new specification.
4. LC Media will provide the client with an expected completion time frame for the project if requested.
5. Open-Source software (OSS) is publicly available software that may be adapted or modified to suit particular applications. OSS may be used to help develop elements of the functionality of the client’s website to speed development and add functionality. Where Open-Source software is used, the ownership of the site coding and any customisations made by the developer is still passed to the client upon final payment.
6. LC Media does not take any responsibility for a client’s website rank on search engines. When updating, changing, creating and hosting a client’s website, there could be a change in the website’s search engine ranking.
7. LC Media does not take any financial responsibility for potential website downtime that can occur.

SEO Services

1. LC Media requires a minimum of 1 month notice of a client’s intention to cancel a campaign. Failure to provide a month’s notice will result in the next month’s invoice becoming due.
2. If LC Media does not receive payment we will stop working on your site optimisation until payment is received. This may negatively affect your site’s performance on the search engines and the invoiced value will still be due.
3. LC Media. may need to edit your site in order to carry out on page site optimisation work.
4. If the client makes changes to the website independently, it is the client’s responsibility to ensure LC Media is informed of the changes. Failure to do so could result in a negative campaign performance.
5. Links used on a client’s behalf as part of an ongoing search engine optimisation may or may not continue to work during the term of the SEO contact or on termination.
6. LC Media will attempt to increase the rank of your website on the Search Engines. There is however no guarantee that we can do this. Your monthly payment covers the time used to plan and execute the clients SEO campaign. LC Media cannot be held responsible for Search engine algorithm changes that could negatively affect the ranking of the client’s website.
7. The strategies and campaign objectives created by LC Media are done so on a per client basis, LC Media cannot be held responsible for any negatively implied impacts of the work completed.
8. LC Media will not disclose any back links that may be purchased as part of your SEO campaign.

Social Media Management

1. LC Media requires a minimum of 1 month notice of a client’s intention to cancel a campaign. Failure to provide a month’s notice will result in the next month’s invoice becoming due.
2. If LC Media does not receive payment we will stop working on your social media management until payment is received. This may negatively affect your engagement and any posts already scheduled, and the invoiced value will still be due.
3. If the client wants to promote adhoc promotions/products via social media, it is the client’s responsibility to ensure LC Media is informed with at least 4 days notice to ensure promotions are advertised efficiently. Failure to do so could result in a negative campaign performance.
4. LC Media will attempt to increase the engagement on all relevant social media channels. There is however no guarantee that we can do this. Your monthly payment covers the time used to plan and execute the clients postings and artwork creation.
5. The marketing strategies and campaign objectives implemented by LC Media are done so on a per client basis, LC Media cannot be held responsible for any negatively implied impacts of the work completed.

Applicable Law

1. These terms and conditions are governed by the laws of England and Wales.
2. Any legal action in relation to any of the terms and conditions stated must be taken in English or Welsh Courts.
3. If any term or condition in this agreement is or becomes unlawful, the other terms and conditions will still apply.

Date in Force

These terms and conditions are in force from 25th November 2023 and shall override any previous terms and conditions by LC Media.